15.927 “Mobile” cell towers in Makkah, Medina and the Holy Places in addition to 460 sale points for mobile SIM cards 
 

 ‘’GASTAT’’: More Than 7.400 Employees to Provide Information and Communication Technology (ICT) Services for Hajj Season of This Year

On Friday 6th of Dhu Al-hijjah, the General Authority for Statistics (GASTAT) published the related data of ICT services provided by Saudi Arabia to pilgrims within the statistical calendar of 1439 H Hajj season. The statistical calendar showed that the total number of employees providing ICT services this year reached 7.411 employees who work 24/7 in order to deliver adequate and improved services. Moreover, these services are supervised by the Communications and Information Technology Commission in accordance with authorized service providers.
On the other hand, the number of branch offices of telecom services reached 69 offices in Makkah this year, and the total number of 2G, 3G and 4G cell towers was 15.972 towers and that is to ensure and extend the coverage of mobile network and data in Makkah, Mina, Muzdalifah, Arafat, Medina and at the Holy Mosque. Additionally, telecom and internet services are available at all air, land and sea ports as well as all roads to serve pilgrims at anytime and anywhere.
The percentage of increase in the number of 4G cell towers was at 42.90% at the Holy Mosque, 24.40% in Makkah, 106.00% at the holy places, and 24.50% in Medina. More importantly, the percentage of increase of 4G network capacity at the peak hours for this season reached 80.00% at the Holy Mosque, 84.00% in Makkah, 182.00% at the holy places, and 36.30% in Medina. 
 It is worth mentioning that within the developmental works of serving pilgrims, the number of base stations ‘’cell towers’’ increased to nearly 3000 cell towers in Makkah and Medina compared to last year. Concerned bodies have also worked on providing wireless internet services by using Wi-Fi technology where the access points of this year reached 3000 points.
The Ministry of Communication and Information Technology has launched ‘’Smart Hajj’’ application this year on ‘’Saudi’’ portal to provide digital services. Moreover, the ministry has also made a list of the distinguished interactive apps in order to identify Hajj rituals and to help pilgrims to benefit from technology when moving between the holy places. Also, the ministry has put a number of guidelines, health apps and some government applications that may help pilgrims and Umrah performers in Makkah and Medina. 
On the other hand, the Communications and Information Technology Commission branch in Makkah periodically checks the sound and internet indicators, ensures their effectiveness, scans the frequency bands of mobile networks at the Two Holy Mosques as well as the connected highways between Makkah, Jeddah and Medina to ensure the quality of mobile services. It also deals with any harmful interference that may affect the performance of the network and allows the use of frequencies of each mobile service provider to increase the capacity of the network and improve the level of services provided to pilgrims in Makkah, Medina and the holy places.
Saudi Arabia's telecommunications companies have more than 460 sales points available at the holy places to provide SIM cards, data SIM cards and recharge cards, as well as providing technical support centres with various languages to serve the pilgrims.
GASTAT has included this data and its details in the statistical calendar of 1439 H Hajj season, which was set in order to publish all the statistics related to Hajj services provided by governmental entities to pilgrims, on its official website www.stats.gov.sa .